Shipping policy

At HiraethLun, we are committed to delivering your orders of Dresses, Tops, and Pants with care and efficiency. Please review our logistics policy below for detailed information on shipping procedures, timelines, and costs.

Shipping Method

We offer a single, reliable shipping option: Standard Shipping. This method is available for all orders placed on our website, regardless of the items selected or destination.

Shipping Costs

Standard Shipping is a paid service. There are no free shipping promotions or thresholds. The shipping fee is calculated based on the total weight of your order and the delivery address. You will see the exact shipping cost at checkout before completing your purchase.

Processing Time

Orders are processed within 1–3 business days after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer. We will notify you via email if any delays occur.

Delivery Time

Once shipped, Standard Shipping typically delivers within 5–10 business days, depending on your location. Please note that delivery times are estimates and may vary due to customs processing, weather conditions, or other unforeseen circumstances.

Order Tracking

After your order is dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this number to monitor your package’s journey via our carrier’s website. If you have any questions about tracking, please contact us at [email protected].

International Shipping

We ship to many countries worldwide. International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the recipient. HiraethLun is not responsible for delays caused by customs clearance.

Address Accuracy

Please ensure your shipping address is correct and complete at the time of purchase. We cannot be held responsible for packages delivered to incorrect addresses provided by the customer. If you need to change your address after placing an order, contact us immediately at [email protected].

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please reach out to us at [email protected] within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue promptly.

Contact Us

For any shipping-related inquiries, please email us at [email protected]. Our team is here to assist you.