Faq

Order & Payment

How can I place an order?
Simply browse our collection of Dresses, Tops, and Pants, select your desired items and sizes, then proceed to checkout. You can complete your purchase as a guest without creating an account.

What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are securely processed.

Can I modify or cancel my order after placing it?
Orders are processed quickly. Please contact us at [email protected] within 1 hour of placing your order to request changes or cancellation. We will do our best to accommodate your request.

Shipping & Delivery

What are your shipping options and costs?
We offer standard shipping (5-8 business days) and express shipping (2-3 business days). Shipping costs are calculated at checkout based on your location and order weight. Free standard shipping is available on orders over $75.

Do you ship internationally?
Yes, we ship to most countries worldwide. International delivery times vary from 7-14 business days depending on customs and local postal services.

How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number on our website or the carrier's site to monitor your delivery status.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. Please email [email protected] to initiate a return. Return shipping costs are the responsibility of the customer unless the item is defective.

How long do refunds take?
Once we receive and inspect your return, refunds are processed within 5-7 business days. The amount will be credited to your original payment method.

Can I exchange an item for a different size or color?
Yes, exchanges are available for size or color variations. Please contact [email protected] to arrange an exchange. We will reserve the new item for you upon confirmation.

Product & Sizing

How do I find the right size?
Each product page includes a detailed size chart with measurements in inches and centimeters. We recommend measuring yourself and comparing with the chart. If you need further assistance, email us at [email protected].

Are your products true to size?
Our Dresses, Tops, and Pants are designed to fit standard sizing. Customer reviews often mention that items run true to size, but we always suggest checking the specific product's size guide for the best fit.

What fabrics are used in your clothing?
We use a variety of high-quality materials including cotton, linen, polyester blends, and sustainable fabrics. Fabric composition is listed on each product page for your reference.

Customer Support

How can I contact you if I have more questions?
For any inquiries, please email our support team at [email protected]. We aim to respond within 24 hours during business days.

Do you offer gift wrapping or personalized notes?
Yes, we offer complimentary gift wrapping with a personalized message. Simply add a note during checkout, and we will include it with your order.