Refund policy
At HiraethLun, we are committed to ensuring your satisfaction with every purchase of Dresses, Tops, and Pants. Please review our refund policy below for a clear understanding of your rights and our procedures.
Eligibility for Refunds
You may request a refund for unworn, unwashed, and undamaged items within 30 days of the delivery date. All tags must be attached, and the original packaging should be intact. Items that show signs of wear, alteration, or use are not eligible for a refund.
Non-Refundable Items
The following items are not eligible for refunds:
- Final sale or clearance items
- Items damaged due to improper care or handling
- Personalized or custom-made products
- Items returned after the 30-day window
How to Initiate a Refund
To start a refund request, please email us at [email protected] with your order number, the item(s) you wish to return, and the reason for the return. Our team will review your request and provide instructions for returning the item(s).
Return Shipping
You are responsible for the cost of return shipping unless the item is defective or we made an error in your order. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items. Shipping costs are non-refundable.
Refund Processing
Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days. Please note that your bank or payment provider may take additional time to post the refund to your account.
Exchanges
We do not offer direct exchanges. If you need a different size, color, or style, please return the original item for a refund and place a new order.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us at [email protected] within 48 hours of delivery. Include your order number and photos of the issue. We will arrange a replacement or full refund, including return shipping costs.
Contact Us
For any questions or concerns regarding this refund policy, please reach out to our support team at [email protected]. We are here to help.